You will have been sent a link to this page because you have reported or experienced a problem with your repeat prescription system.
We are very anxious to get this resolved and we do need as much data about this as possible.

Please DO NOT delete a prescription if you have received it from a patient who is not from your practice. Please inform us using the form below every time you have this problem occur and we will look at the technical information behind the prescription to resolve the origin of the request .
We will keep you updated at the bottom of this page as to the ongoing developments to correct this.

Fields marked * are mandatory

The name of your practice*     Your email (we cannot promise an individual reply but it may be useful for us to come back to you if you have reported unusual difficulties)   What date and time was the prescription sent?*     A description of the problem you encountered. How many prescriptions does this involve?* (Has this happened before? Anything else about the request which you think may help us? Was the request unusual in anyway?)

Problem Update
Sunday 5.00pm 11th July 2010
We have had one further report of of this happening. The tech support are very keen to get further information. Please complete the form if you get any difficulty.

Wednesday 6.00pm 7th July 2010
Starting earlier today we have had reports from 3 practices so far that a prescription submitted to one of our secure forms has ended up in the account of another practice. We have reported this to the Elbowspace tech support who have looked at the problem and so far they cannot suggest how this could happen. They are short of hard details about when and which prescriptions. It does seem hard to explain technically how this kind of cross over of data can occur. But are very anxious to get more examples. Please send any examples of this happening and inform us immediately using the form above. Thank you for you assistance and check this page regularly for further updates.