The questions most frequently asked by our customers
How much does it cost?
We charge £249+VAT to set it up for you, configure it for you and support you as you get used to handling the forum software and the price covers the first years use.
We charge £99+VAT per annum for licensing, hosting and unlimited email and telephone support.
Can we have own design?
The forum comes with many designs which you can choose and can be applied for free. We can quote if you want a bespoke design for your own Forum.
How quickly can it be setup?
We can setup and configure the forum within 48 hours, but it usually takes 2-3 weeks in our experience for you to be familiar with how to use the software and moderate the forum.
Who looks after the forum?
We look after the overall technical settings but the day to day care -moderating- is your responsibility.
What is a moderator?
This is one or several people in your organisation who are tasked with overseeing the postings on the forum. Depending on the settings you choose your moderator(s) will approve new registrations and approve new postings or submissions to the forum before the comments are visible to everyone else.
Is the forum secure?
Yes. Access only by password (if the option is selected) and by username and password.
Can anyone post a message on the forum?
No. Every person has to be approved by a moderator, create a username and password and then their posts will only be seen on the forum if the moderator passes it as acceptable.
Is there a limit to how many people can use the forum?
No. But there is an overall limit of 10,000 posts per month onto the forum.
What about the polls options?
The Forum does have the facility to add Polls onto the threads posted on the forum, this can be useful but is limited in scope and should not be thought of as a full survey system.
Can we stop a person using or posting to the forum?
Yes. A Moderator can remove a person from the Forum, and remove any posting that has been put on the forum at anytime. The persons IP address can also be blocked.
Can the forum be turned ON and OFF?
Yes. The forum can be halted, blocked or removed at anytime. The forum can be enabled when required.
Can people post anonymously? (Anonymous posting is usually discouraged.)
Yes. But their username and email will be known to the moderator those details can be hidden from the general users of the forum.
What if I am stuck?
We can access the forum for you and help you at anytime. Just email us!