Are You Seeing Our Latest?
Try pressing Ctrl+F5 repeatedly and please check from your home PC or outside the NHSNet before contacting us if the changes you expected have not appeared.
We update your Web pages usually within minutes, always within 24 hours and inform you that this has been done. Most Web browsers use disk caching to speed up your second access to files you have seen before. The page is saved on your hard disk or in memory of a local machine. When you request it a second time by selecting a link you have used before, the file may come from the cache on your disk rather than being downloaded slowly from the Internet. That helps a lot with slow modem connections and heavy graphics pages. We find people accessing pages from within the NHSnet connection (on your practice machines) have more problems. Ideally the browser checks to see if the page needs updating before it serves you a stale page. But not always.
Clearing your cache - most browsers:
(Internet Explorer 7and above/Firefox 3 and above/Chrome/Mac OS X/Safari/iPhone OS (iPhone, iPod touch, iPad)/Mobile Safari/Android)
Other Tips and suggestions
On some systems with caching, cached pages can be updated just by hitting your Reload or Refresh button. For Internet Explorer, you may have to click on the button repeatedly. Ctrl-F5 can sometimes work as well as adding a question mark to the URL in the address bar, for example if the page you are looking at normally has the following address http://www.bbc.co.uk try http://www.bbc.co.uk? .
Try accessing the webpage from a machine that has not previously looked at that page.
On other systems you have to manually delete the disk and memory cache by selecting that option and a delete button. On other setups you may need the help of your IT department or your system administrator and this does apply mainly to closed systems like hospitals or local PCT IT departments.